Shipping Policy

Please read these Delivery Terms carefully before ordering products from this website. By ordering products from this website, you agree to be bound by these Delivery Terms. If you do not agree with any of these Delivery Terms, do not use or order products from this website.

Contracting Party

Your contracting party for this website is Dolemon Sdn. Bhd. unless otherwise explicitly specified on the website. Dolemon Sdn. Bhd. is the owner of Dolemon brand and operates the same on-line brand store.

When do these Delivery Terms apply?

These Delivery Terms apply to all offers and agreements relating to the sale and delivery of products via this website. When you order anything from this website, your agreement to the Delivery Terms during the order process constitutes your acceptance of the applicability of these Delivery Terms. It is only possible to deviate from these Delivery Terms if agreed in writing by Dolemon Sdn. Bhd.

Offer and Prices

The representations of products on this website are without obligation and do not bind Dolemon Sdn. Bhd. This means likewise that Dolemon Sdn. Bhd. is not bound by manifest clerical errors and mistakes in promotional descriptions and other statements referred to on this website. Minor colour and other variations in products are possible as a result of different image acquisition, display technologies or other technical reasons. Dolemon Sdn. Bhd. are not liable for these variations and deviations.

The stated prices include Malaysia Goods and Services Tax (GST). Prices are quoted in Malaysia Ringgit. Dolemon Sdn. Bhd. reserves the right to make price and product changes prior to an order placed by you. We also reserve the right to change, limit or terminate any special offers or discounts at any time.

Dolemon Sdn. Bhd. charges shipping costs. These costs will, if applicable, be charged separately and specified and added up with the total amount of the order.

How is a contract concluded with you?

You can only order on this website if you are a consumer, not a reseller. You have to be at least 18 years of age or older to buy products via this website.

Orders you place through this website are only an invitation to you to conclude a sales contract. The sales contract is only concluded upon the confirmation Dolemon Sdn. Bhd. (Dolemon) e-mail to you. Until you have received this confirmation, you can still cancel the order.

You warrant that the information you provide to us in the request or order is accurate and complete. Dolemon Sdn. Bhd. is never obliged to accept an order. It is entitled at all times to verify an order in advance or to refuse an order without providing reasons. If Dolemon Sdn. Bhd. does not confirm your order within ten working days, it is deemed to have been refused.

Delivery

Dolemon Sdn. Bhd. or any of its delivery agent(s) will deliver to the shipping address indicated by you. We can only deliver to a delivery address which is a home or office address. Deliveries may be done on Mondays - Fridays not being a Saturday, Sunday or a public holiday unless otherwise advised by the deliverer.

Dolemon Sdn. Bhd. is entitled, insofar as reasonably possible and where need, to make split deliveries so that you receive the ordered products as soon as possible. There are no additional costs associated with such split deliveries which are solely made to the discretion of Dolemon Sdn. Bhd. However, in the event that you request us to deliver the order in parts, Dolemon Sdn. Bhd. may charge you for extra delivery costs. Each split order shall constitute a separate sales contract. If We or our delivery agent is late delivering a part or one split order is faulty, that will not entitle you to cancel any other split order.

Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation. Dolemon Sdn. Bhd. excludes any liability for any failure to meet delivery periods.

Options in case of delivery problems

If Dolemon Sdn. Bhd. discovers prior to entering into the sales contract that it can no longer deliver the ordered products, Dolemon Sdn. Bhd. may offer you an equivalent product in terms of quality, price and function. You are not obliged to accept the replacement product. You may return it, if you so wish, in accordance with the right of return outlined below.

If Dolemon Sdn. Bhd. discovers after entering into the sales contract that it can no longer deliver the ordered products, Dolemon Sdn. Bhd. will be entitled to terminate the sales contract. Dolemon Sdn. Bhd. will, of course, inform you immediately and reimburse any payments made.

Methods of payment

Please check this website for information on available payment methods. Dolemon Sdn. Bhd. conducts an individual credit check for each purchase in conformity with this website’s Privacy Notice.  Depending on the results of this check, we reserve the right to refuse certain methods of payment, cancel orders or terminate the sales contract.

The Right of Return

Subject to the provisions of these Delivery Terms, you may return the products received within 15 calendar days of receipt. The 15 calendar days period commences on the day of receipt of the ordered products. The right to return product only applies if the products are unused and complete including their original packaging insofar as reasonably possible. Dolemon Sdn. Bhd. reserves the right at any time to reject returns without any specific reasons.

The above right of return applies in addition to, and does not affect, your statutory or contractual rights, including under any applicable consumer protection laws in Malaysia.

Warranties and Liability

To the extent permitted by law, Dolemon Sdn. Bhd. excludes all conditions, warranties and guarantees (whether express or implied by or arising under statute, common law, equity, trade custom or usage or otherwise), and makes no representations, relating to the products ordered by you, including warranties or guarantees of acceptable quality, merchantability and fitness for purpose. Nothing in these Delivery Terms excludes, limits or modifies any conditions, warranties or guarantees implied by or arising under statute which cannot lawfully be excluded.

Where conditions, warranties or guarantees implied by or otherwise arising under law cannot be lawfully excluded, then to the extent permitted by law, Dolemon Sdn. Bhd.. liability for a breach of any such condition, warranty or guarantee is limited, at the absolute option of Dolemon Sdn. Bhd., to the replacement or repair of the products, the supply of equivalent products or the cost of replacing or repairing the products or of acquiring equivalent products. Otherwise, to the maximum extent permitted by law, Dolemon Sdn. Bhd. and its respective officers, employees, agents and representatives will not be liable for any loss or damage (including any loss of profit, loss of sales, loss of market, loss of goodwill or reputation, third party claims, incidental or special damages or indirect or consequential loss or damage of any kind) to any person or entity, however caused (whether by negligence or otherwise), which may arise directly or indirectly from or in connection with these Delivery Terms, this website or any orders you place via this website.

Retention of Title

The delivered products will remain the property of Dolemon Sdn. Bhd. until you have paid all amounts owing under any agreement to us in full, including the payment of costs, even of earlier or later deliveries or partial deliveries. You may not sell, dispose of or encumber products before ownership thereof has passed to you.

Applicable Law

These Delivery Terms are governed by the laws of Malaysia, and each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Malaysia.

Information about batteries

Some of the products sold by Dolemon Sdn. Bhd. may contain batteries.

Batteries and rechargeable batteries that contain hazardous substances are clearly identified by the symbol of a crossed-out dustbin. The chemical designations of the corresponding hazardous substances may be indicated under the symbol of the crossed-out dustbin. Examples include (Pb) lead, (Cd) cadmium and (Hg) mercury.

Old batteries and rechargeable batteries may not be disposed of with normal household waste.